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ORGINE TERRE LLC reserves the right to change or modify the following terms of use at any time. We also reserve the right to cancel any order for whatever reason. At this time, you will receive a full refund.

Our prices are in US Dollars and do not include taxes.

DELIVERY

To be able to ship orders quickly, we have partnered with a reputable 3PL company in New Jersey. Depending on the time, order will ship the same day or the next business day. Delivery times vary from 2 to 5 business days depending on the location. While shipping companies are doing their best to deliver orders on-time during this pandemic crisis, we cannot guarantee these delivery times.

CANCELLATION RETURN AND REFUNDS

If you wish to cancel your order and it is already being delivered, we can not offer you a refund. And because of the hygienic nature of our products, we do not accept any returns of merchandise. If we believe we have made a mistake, we will contact you for more details on returns, exchanges, and refunds and provide you with the appropriate form for this purpose. One of our principles being the satisfaction of our customers, please do not hesitate to contact us if there is a problem with your order within 7 days of receipt. Please also mention the number of your order and a short description of the problem, whether it is an error or a missing item in your order.

ALLERGIES

As we are in a world where allergens are increasing, we are not able to guarantee that our products will be appropriate for your skin type without any worries. We recommend that you do an allergy test and use any of our soap or product on the inside of the forearm and hands for the first 24-48 hours. In the event of a skin reaction, it is better to have it localized. Our products are for external use only and we recommend to avoid any contact with the eyes. If redness occurs or you notice irritation or itching, discontinue use immediately.

NB: all our products may have been in contact with allergens. If you suffer from severe allergies, please contact us before use.

PRIVACY POLICY AND USE OF DATA

ORIGINE TERRE’s ambition is to be a cosmetics brand respectful of the environment and exemplary, to participate in the construction of a healthier and more beautiful world. We attach great importance to the principles of honesty and transparency and we are committed to building a strong, lasting relationship with you based on trust and mutual interest.

Part of this attachment involves protecting and respecting your privacy and your choices. Respect for your privacy is a crucial issue for us. This is why you will find below “our commitment to the protection of personal data” as well as our policy of protection of personal data.

OUR COMMITMENT TO PERSONAL DATA PROTECTION

We respect your privacy and your choices.
We make sure that the issues of personal data protection and security are at the heart of everything we do.
We send you commercial communications only if you have requested us. We do not communicate or sell your data.
We are committed to securing and protecting your personal data. This assumes that we only collaborate with trusted partners.
We are committed to being open and transparent about how we use your data.
We respect your rights and strive constantly to meet your demands to the extent possible, respecting our own legal and operational responsibilities.
When you provide us with personal data or when we collect personal data about you, we undertake to use it in accordance with our privacy policy. If you have any questions or concerns about your personal data, please contact us at contact@origineterreusa.com.

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